Knowledgebase

Overview

• A domain transfer is the process of moving a domain from one registrar to another. Once a domain transfer has been performed, the registrar the domain was transferred to will handle all information pertaining the domain and its management.
• To initiate a transfer, an order must be placed for it. Customers can place an order for a Domain Transfer via the Client Area by navigating to Store > Transfer Domains to Us. Alternatively, administrators can place an order for a Domain Transfer via the Admin Area by navigating to Orders > Add New Order.

Incoming Domain Transfers

• If the "Allow clients to transfer a domain to you" option is enabled in the Admin Area at Setup > General Settings > Domains tab, then your customers will see the "Transfer in a Domain" option in the Shopping Cart.
• Customers can choose to transfer in any domains with TLDs that have pricing configured in the Admin Area at Configuration () > System Settings > Domain Pricing or, prior to WHMCS 8.0, Setup > Products/Services > Domain Pricing.

• Once the order has been completed and paid WHMCS will initiate the transfer process, and the "Domain Transfer Initiated" email notification will be sent to the customer.

You can view the authorization code that the client submitted by visiting Orders > List All Orders and clicking on the order ID.

Outgoing Domain Transfers

• To initiate a transfer away from WHMCS customer's will first want to ensure that their domain name is unlocked, and they will need to get their EPP code.
• If the registrar module offers the ability, WHMCS can lock or unlock the domain name for them. Customers that want to unlock their domain name can do so via the Client Area by navigating to Domains > My Domains, clicking on the domain, and then clicking on Registrar Lock.
• The EPP code is basically a password for a domain name. It is a security measure, ensuring that only the domain name owner can transfer a domain name.
• Customers can retrieve the EPP code needed to transfer their domain to a new registrar via the Client Area as well. This can be done by navigating to navigating to Domains > My Domains, clicking on the domain, and then clicking on Get EPP Code.
• Administrators can retrieve the EPP code from the Admin Area if needed. This can be done by navigating to the domain's page, and then clicking on the Get EPP Code button.
• Domain names that have not yet been successfully transferred from another registrar will have the "Pending Transfer" status.